Guaranteed Standards of Performance

Performance Standards - How we’re doing

Gas Appointments

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2020 4 0 0 0 0% 0%
Q1 2020 12 0 0 0 0% -100%
Q4 2019 24 3 0 3 12.5% 100%
Q3 2019 19 0 0 0 0 0%
Q2 2019 15 0 0 0 0 0%
Q1 2019 13 0 0 0 0 0%
Q4 2018 16 0 0 0 0 0%
Q3 2018 8 0 0 0 0 -100%
Q2 2018 14 1 0 1 7.14% 100%
Q1 2018 17 0 0 0 0 0%
Q4 2017 6 0 0 0 0 0%
Q3 2017 8 0 0 0 0 0%
Q2 2017 10 0 0 0 0 0%
Q1 2017 10 0 0 0 0 0%
Q4 2016 9 0 0 0 0 0%
Q3 2016 6 0 0 0 0 0%
Q2 2016 9 0 0 0 0 0%
Q1 2016 11 0 0 0 0 n/a

Faulty Standard Gas Meters

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2020 1 0 0 0 0 0%
Q1 2020 3 0 0 0 0 0%
Q4 2019 2 0 0 0 0 0%
Q3 2019 1 0 0 0 0 0%
Q2 2019 1 0 0 0 0 0%
Q1 2019 2 0 0 0 0 0%
Q4 2018 1 0 0 0 0 0%
Q3 2018 0 0 0 0 0 0%
Q2 2018 2 0 0 0 0 0%
Q1 2018 2 0 0 0 0 0%
Q4 2017 0 0 0 0 0 0%
Q3 2017 0 0 0 0 0 0%
Q2 2017 0 0 0 0 0 0%
Q1 2017 1 0 0 0 0 0%
Q4 2016 2 0 0 0 0 0%
Q3 2016 2 0 0 0 0 0%
Q2 2016 2 0 0 0 0 0%
Q1 2016 1 0 0 0 0 n/a

Faulty Gas Pay as You Go Meters

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2020 0 0 0 0 0 0%
Q1 2020 0 0 0 0 0 0%
Q4 2019 0 0 0 0 0 0%
Q3 2019 0 0 0 0 0 0%
Q2 2019 0 0 0 0 0 0%
Q1 2019 0 0 0 0 0 0%
Q4 2018 0 0 0 0 0 0%
Q3 2018 0 0 0 0 0 0%
Q2 2018 0 0 0 0 0 0%
Q1 2018 0 0 0 0 0 0%
Q4 2017 0 0 0 0 0 0%
Q3 2017 0 0 0 0 0 0%
Q2 2017 0 0 0 0 0 0%
Q1 2017 0 0 0 0 0 0%
Q4 2016 0 0 0 0 0 0%
Q3 2016 1 0 0 0 0 0%
Q2 2016 0 0 0 0 0 0%
Q1 2016 0 0 0 0 0 n/a

Gas Reconnections

Reporting Period Cases Breaches Exempt breaches Net breaches Net breaches as a proportion of cases Percentage increase/decrease in net breaches from previous quarters
Q2 2020 0 0 0 0 0 0%
Q1 2020 0 0 0 0 0 0%
Q4 2019 0 0 0 0 0 0%
Q3 2019 0 0 0 0 0 0%
Q2 2019 0 0 0 0 0 0%
Q1 2019 0 0 0 0 0 0%
Q4 2018 0 0 0 0 0 0%
Q3 2018 0 0 0 0 0 0%
Q2 2018 0 0 0 0 0 0%
Q1 2018 0 0 0 0 0 0%
Q4 2017 0 0 0 0 0 0%
Q3 2017 0 0 0 0 0 0%
Q2 2017 0 0 0 0 0 0%
Q1 2017 0 0 0 0 0 0%
Q4 2016 0 0 0 0 0 0%
Q3 2016 0 0 0 0 0 0%
Q2 2016 0 0 0 0 0 0%
Q1 2016 0 0 0 0 0 n/a

Overview of compensations payments made

  Gas Payments Electricity Payments
Appointments £120

£0
Faulty standard meters £0 £0
Faults Pay as You Go Meters £0 £0
Reconnections £0 £0
Additional Payments £0 £0